WB
Willie B
1 reviews | Active since Jan 2014
08 Mar 2021, 09:32
Not keeping promises
You promised me you would contact DialDirect to inform them to cancel my policies. This has not been done, now my credit record is affected and I paid premiums which Dial Direct does not want to reimburse me. I require a refund. for December and January. You did not keep your promise. I also will not be a middle man between you and DialDirect.
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Replies (2)0
Replies (2)
MiWay Insurance's replyOfficial
08 Mar 2021, 11:10We’re so sorry to hear of your frustration. We’ve let the relevant team know, and someone will be in touch with you soon. In the meantime, we’d like to apologise for the inconvenience you’ve experienced.
Best regards,
The MiWay Team
Best regards,
The MiWay Team
MiWay Insurance's reply08 Mar 2021, 11:10
Official
We’re so sorry to hear of your frustration. We’ve let the relevant team know, and someone will be in touch with you soon. In the meantime, we’d like to apologise for the inconvenience you’ve experienced.
Best regards,
The MiWay Team
Best regards,
The MiWay Team
WB
Willie B's updateReviewer Update
11 Mar 2021, 09:23So yesterday and agent calls me and tries to negotiate with me. She tells me that that MiWay will give me 1 premium back IF I register a claim with them for an incident that took place in January. This claim has not been resolved for quite a while and It is deeply concerning that MiWay draws this into a negotiation.
After I register the claim I will get 50% from my claim from MiWay and the other 50% from DialDirect.
When I told her this is not what I requested and referring her back to the promise that they broke, I am told that my claim s invalid due to my wife's reading glasses which was not specified.
I am seriously questioning the business ethics of MiWay that is doing everything in their power to avoid assisting me just short of ignoring my complaints.
After I register the claim I will get 50% from my claim from MiWay and the other 50% from DialDirect.
When I told her this is not what I requested and referring her back to the promise that they broke, I am told that my claim s invalid due to my wife's reading glasses which was not specified.
I am seriously questioning the business ethics of MiWay that is doing everything in their power to avoid assisting me just short of ignoring my complaints.
WB
Willie B's update11 Mar 2021, 09:23
Reviewer Update
So yesterday and agent calls me and tries to negotiate with me. She tells me that that MiWay will give me 1 premium back IF I register a claim with them for an incident that took place in January. This claim has not been resolved for quite a while and It is deeply concerning that MiWay draws this into a negotiation.
After I register the claim I will get 50% from my claim from MiWay and the other 50% from DialDirect.
When I told her this is not what I requested and referring her back to the promise that they broke, I am told that my claim s invalid due to my wife's reading glasses which was not specified.
I am seriously questioning the business ethics of MiWay that is doing everything in their power to avoid assisting me just short of ignoring my complaints.
After I register the claim I will get 50% from my claim from MiWay and the other 50% from DialDirect.
When I told her this is not what I requested and referring her back to the promise that they broke, I am told that my claim s invalid due to my wife's reading glasses which was not specified.
I am seriously questioning the business ethics of MiWay that is doing everything in their power to avoid assisting me just short of ignoring my complaints.