Not impressed with service

Hi, I have recently joined Miway with household contents, my car has been covered with Miway for awhile now. On Monday the 20th I logged a claim for gazebo that was damaged and Tebogo assisted me. When she put the phone down she said that she was going to check previous cover and policy report and asked if i give permission and I agreed. She said she will come back to me, I was asked to take out photos and a get a quote which I could take the photo cos by the time my hubby got home it was dark. So I sent her a mail 21st asking for feeding and was told that she will call me at 3pm?, when she called me so asked me what feedback am i waiting for she is waiting for me. I sent her the photos on the 22nd before 9am and was told that she will come back to me before COB, which she didnt. On the 23rd I email her and left her a voicemail she then called me to say that the claim was approved she then called back to say that there was a problem i wasn't covered for years! then realized then it was an error, I am so upset with this. You can't tell a client its approved then come back with a diff story.I am not feeling the Miway love!