MN
MARIA N

1 reviews | Active since Feb 2013

08 Mar 2017, 10:16

NOT HONEST

<p>Last we did a cliam for a car and it was approved . This year the car was write off and claim was declined because they say the driver is not the regular drive. the said calim that was made was by the very same person that claim was approved. their telephone calls are recorded we need them to check that and also the contact number make a call last year.Then when they declined they said "We have no alternative but to void the Risk from the inception date, being 4 June 2015 and they will refurn all the premiums and we find sms that R1960.17 will be refunded.</p> <p>We send email to disput on the 21/02/2017 up untill today we did not get any feedback. BECAUSE IS A LOSS FOR THEM THEY TREAT THEIR POLICY WHEN IT SUIT THEM. THEY NEED TO WRITE OFF AND PAY THE MONEY THE FIRST CLAIM THEY COULD HAVE PICKED UP AND MAKE US AWARE AND WE COULD HAVE MAKE A PLAN WE NEED URGENT REPLY</p>

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Replies (4)
MiWay Insurance
MiWay Insurance's reply08 Mar 2017, 12:08
Official

We're sorry to hear that you are not happy with the outcome of your claim Maria, we have passed your message on to our Disputes team and they will be in touch.

Best regards,
The MiWay Team

Best regards,

MiWay Insurance
MiWay Insurance's reply13 Mar 2017, 15:37
Official

Thanks for the note and the opportunity given to respond!

Palesa has since been in touch to explain the dispute process, and she has informed you what to expect moving forward. Please give us a shout if you need anything else in the interim.


Kind regards,
The MiWay Team

Best regards,

MN
MARIA N's update13 Mar 2017, 15:59
Reviewer Update

CAN I GET THE NUMBER FOR PALESA SO WE CAN CONTACT HER

MiWay Insurance
MiWay Insurance's reply22 Mar 2017, 14:19
Official

Thanks for the note!

Our disputes team has since addressed your concerns with you in more detail and updated you on the outcome of your dispute. Please feel free to be in touch if you need further assistance!


Best regards,
The MiWay Team

Best regards,