Not happy with the service

Logged a claim last week Wednesday the 27th of Octoberfor my cellphone,my 1st claim in 1year 5months ever since l joined Mi Way and was assisted by an agent by the name Beaucannon Williams.The agent was very patient with me and was very calm even in his tone speaking with me,on Friday a lady by the name Lungile Kgatle phoned me and advise me that she was handed over my claim by Beaucannon and will be taking over.She was meant to call me on Monday the 2cnd of October but never did rather l had to call Mi way and was advised that she had knocked off.She then called me on Tuesday the 3rd ,and was not patient at all.l told her that she was meant to call me the previous day as she had said but was not remorseful rather defensive that she had said Monday or Tuesday.Costing me a day to wait with no action,it’s close to a week now without a phone,loosing all the communication,business,which is totally unacceptable.She was just in a hurry to get information and read out terms and conditions that l kept on telling her that she is going on too fast with me.The manner in which she was talking to me like she was interrogating/ touchering me with no patience or considering how it is to unfold / re flash a *******.l tried asking her to be patient with me as l suffer from anxiety and high blood pressure rather she asked me how does her talking to me give me anxiety.lam not happy with the service lam getting,considering the premiums lam paying,ld rather take my business where lam appreciated and treated like a customer not a toddler.