Not happy with the claim process

I was a victim of the recent Hail in Johannesburg. My car got damaged and I immediately reported to MiWay. I have been following up on the claims and suffice to say that up to day, my car has not been fixed, and there is zero progress on the claim. I get moved from pillar to post, back and forth. Granted, the fault is with the MiWay consultant assigned to my case, and I have asked that she be replaced as she does not seem to know what she is doing, and by her admission, she is new and still learning. The claim was submitted on 13th November. My colleagues who are insured by Discovery or Outsurance have already been assisted.