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Dayalan N

1 reviews | Active since Mar 2016

03 May 2018, 06:21

NOT HAPPY WITH INCREASE IN PREMIUM

My premium increased by over 10% and my excess also increased by over 30% this is ridiculous and I have been a client of Miway since 2009 and this is how they repay me for being a loyal client!! I am seeking alternative insurance today. Miway call centre have poor staff and service.. It's not worth paying my money to this insurer. Then when I get a cheaper quote they want to match it to retain me. Why not do it from the start instead of me going elsewhere. i need to find better service today!

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Replies (4)
MiWay Insurance
MiWay Insurance's reply03 May 2018, 08:11
Official

We are really sorry to hear that your experience with us has not been a pleasant one. We've passed your message on and someone will be in touch to discuss your concerns.

Kind regards,
The MiWay Team

DN
Dayalan N's update03 May 2018, 16:37
Reviewer Update
Marvin tried calling me in the morning and says to my wife he will call back... it's almost close of business I decided to call and spoke to a rude consultant who claims to be a senior consultant by the name of Mpho... he have no customer service experience and I am disgusted by his service. i would like the CEO to contact me to discuss if he want me to continue insuring with them.. !!
DN
Dayalan N's update07 May 2018, 12:03
Reviewer Update
i have sent an email to Greta Goosen and she did not reply to me on email or contact me as yet
MiWay Insurance
MiWay Insurance's reply10 May 2018, 12:21
Official

Thanks for taking the time to write to us. Several representatives of MiWay have since been in touch to recommend other ways to adjust your policy to better suit your needs which you did not agree to. Therefore we confirm that no changes have been made to your cover.

Please feel free to let us know if you need any further assistance.

Kind regards,
The MiWay Team.