Not happy with Claims Process

<p>I was involved in an accident two weeks back on the 28th of July 2017. I submitted a claim and I was then assigned a claims advisor to assist with the claim process. The name of a claim advisor is Busisiwe Damana. The claim advisor is not communicating with me at all, I had sent her several emails she is not even responding. I had asked her about the courtesy car, she just told me how much money I have to pay she never bothered in organizing one for me. I had to call claims department and some gentlemen managed to help me out in getting a courtesy car. I do not know what's wrong with her. I called her this morning her phone is off. She should let me know what is happening, if she is still busy with the claim she should let me know. This is a poor poor poor service, I would rate her with a negative number if you have that kind of rating, she doesn't even deserve a zero rating. </p>