KM
Keamogetse M

1 reviews | Active since Jul 2021

17 Jul 2021, 00:23

Not happy with all deductions after numerous cancellations

I joined MiWay in January 2021, the first premium was scheduled for 28 January 2021 but I cancelled the insurance in January still. I contacted them to let them know what has transpired, they seemed to be doing something but made a debit regardless. The following month of February they made another deduction, even though I have written to them again in February that I have cancelled the policy. I get these automated replies which I don't like, most times there is no reply. I have been sending them emails from January up till now, and my insurance has not been cancelled. Premiums are still being debited. I have requested for them to stop debiting and refund all monies debited, but no, not MiWay. They are doing it their Way. I informed them politely that I would like to part ways amicably, without resorting to this platform. They forced my hand to come here.

MiWay, please stop debiting my account, please reimburse all premiums and I have cancelled my policy with you since January 2021. I have supp**** you with my bank statement for all premiums debited. I will highly appreciate having all premiums reimbursed into my account.

Who in this financial climate has enough in their bank account to pay for two insurances for the same thing?

Not a Happy client. You can make me happy and reimburse all deducted premiums.

0
Replies (1)
MiWay Insurance
MiWay Insurance's reply17 Jul 2021, 08:17
Official
We’re so sorry to hear that your recent experience with us has not been up to standard and we assure you that this is not the level of service that we aim to deliver! Your feedback has been passed on to the right team and someone will be in touch soon to turn this around.  Best regards,
The MiWay Team