JM
John M

1 reviews | Active since Aug 2020

06 Jun 2023, 10:04

Not happy

I've been happier with Miway's service over the years but not in recent months.

I've been with Miway Insurance for over 3 years and the excellent service and care I used to enjoy seem to be deteriorating with time, perhaps loyal client retention is not important to them. 1. I received an email that my premium is going up by +- 40% as of this month, 4 attempts later (email and online call me request) to get someone to discuss this with me, I am still waiting. 2. According to the updated policy, I have not had uninterrupted insurance (with Miway) for longer than 6 months. I find it absolutely astonishing that a matter which arose due to misinformation by a Miway employee has this dire implication for me.

I would not recommend Miway Insurance to anyone right now.

0
Replies (2)
MiWay Insurance
MiWay Insurance's reply06 Jun 2023, 10:11
Official
We don’t like that you’ve been disappointed; our sincerest apologies! Your message is with the right team and one of our service agents will be in touch shortly. Thanks for bearing with us and giving us a chance to turn this around for you.

Best regards,
The MiWay Team
JM
John M's update06 Jun 2023, 16:53
Reviewer Update
I received a call from Buhle Nkuna regarding the grievances I raised. She explained the 2nd point in my complaint, which I was incorrect about, she further explained the reasons pertaining to the premium increase and offered me a revised discounted premium, which, needless to say, I was happy to accept. Thank you for the continued exceptional service again Buhle, you're a shining star at Miway Insurance.