Not happy at all

<p>I just joined Miway for the first time. My first premium was taken off on the 5/5/2016. Now i see they have taken the premium off again on the 17/05/2016. i phoned them and they said they will refund me but i must send in a bank statement. They can see i have been double debited on their side but still need prood. My statements only run till the 10/5/2016. because of this they can only do the refund after 7 working days. They took my last money i had for the month, now i have nothing as they take their time to refund me. I explained this to them but they dont care even though it was their fault for putting my payment through twice. If this is the service i already receive i should have stayed with fnb. Im thinking of cancelling again and going back to fnb. This might be a small thing but i dont want to know what will happen when its time to claim. Not a good start.</p>