CMvdW
Charles Munro van der Westhuizen
1 reviews | Active since Jan 2023
29 Jan 2026, 08:43
Not happy about being ignored.
My Insurance policy was renewed with MiWay, and again they got my address wrong. Every year when my policy is renewed, I have to jump through hoops to get my address on MiPlace fixed (even have a HelloPeter review about the same subject from last year). I do not understand how this cannot be permanently fixed. Also, my monthly premium have been increased by 30% upon renewal this year, even thought I have only had 3 x low value claims over the last 3 years. I have sent numerous mails, but have received zero response from MiWay. I am seriously considering switching to a different insurance provider due to this.
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Replies (1)MiWay Insurance's replyOfficial
29 Jan 2026, 08:44It is always our intention to meet and exceed your service expectations. We’re not happy to hear about the frustration and inconvenience you’ve experienced. Please accept our sincere apologies. We have passed your concerns on to the right team, who will get back to you with proper feedback so that we can sort this out for you.
Best regards,
The MiWay Team
Best regards,
The MiWay Team
MiWay Insurance's reply29 Jan 2026, 08:44
Official
It is always our intention to meet and exceed your service expectations. We’re not happy to hear about the frustration and inconvenience you’ve experienced. Please accept our sincere apologies. We have passed your concerns on to the right team, who will get back to you with proper feedback so that we can sort this out for you.
Best regards,
The MiWay Team
Best regards,
The MiWay Team
