Not happy

my sister was involved in a accident yesterday, we called the call Centre Roadside assist, the service was not good at all. my sister is woman alone, feeling very unsafe crying, with little help the from the insurance. They made us wait for the authorization for the vehicle to be towed even when the tow trucker driver where alread there. I had to drive to the scene to calm my sister. we Log in the claim last night on the website cause we were told the claim department is closed, to going for mid day njow and No one has contacted me to update me. I so disappointed with the service I'm receiving