not happy

i am so sad the tell you that up until today i am still not happy with your service , i have been recieving several short messages saying that my vehicle is done i should go and pick it up when i call and check if the Windscreen is done as well thats when i am told that its not going to fixed but that was the first thing i noticed after the accident now they say i should take back the car hire and pick the car with the leaking windscreen and drive it that windscreen can come out at any moment when driving but the peaple who should keep me safe Miway is telling me to drive the car in that condition, now i just called them again now they say if i can log a claim for the Windscreen it can be done then i should pay aonother R1120.00 excess , i was so shocked what difference does that make why not fix it now why should i report it separately ? it was part of the first incident why report it separately ? As for the recording that i requested i havent recieved it until today so i believe they are hidding something, so i would like to tell you that i am not returning the hired car until you talk to me and stop sending me messages and i am not returning the car hire until you give me the recording as i have requested it a month ago.