Not happy

I lost my phone last weekend, so on Monday the 24th of Aug I lodged a claim online with Miway since It was insured with them. On the 25th I had to call their claims dept to find out if they did receive my claim and I was asked to send a proof of ownership of which I did. And I had to call them again to check if they did receive a proof of ownership, and it was confirmed that they did receive it. So now, my question is, do I have to call Miway again to find out the status of my claim? Why can't I just receive an email or sms from Miway updating me about the status of my claim? Look, I have been with Miway for over 6 years now and I have never missed a single payment. I feel so disappointed receiving such an ill treatment from Miway.