1 reviews | Active since Dec 2016
not happy
<p>I was insured with miway and last year with rain storm at airport one of my cars on the policy got front end half way under water and miway than collected the car and took it for excessment to action panelbeaters.Action panelbeaters give report to change oil and filters and I was told 5weeks later to pay excess and collect.By collection car would not start I went back week later still do not start from there I had a 3 months battle to get car released after many phonecalls to miway I ended up with the panelbeaters ombudsman I was than told that action is also not a approved VW repairer.When I returned one day home car was delivered by action for my to find they drive one gti rim and tyre was damaged and also my battery was changed.That first weekend I went to pta with car to get stuck on hiway with flashing lights on dash that monday I mailed the video to miway complaints with no success for weeks I left mess.with complaints and dissputes dep. with no joy.The period of this battle the cover for this car was still paid every month.So in april I give one month canc.notice on policy how ever the consultants told me dont go we will get this sorted out I was than told by two senior managers that they see there was a problem but they will correct it.End of May still nothing from miway I ended up getting this car repaired out of my pocket and replacing tyre and battery to R39250.00 The cooling fan had obstruction causing car to overheat on first trip.The promise I had from the two Miway managers in april just went dead. </p> <p>Looking at the Miway adds on tv this decide for yourself.Iam going to share my story with te media and also paid last week to start legal action against Miway</p>
We’re so sorry to hear that your recent service experience has left you feeling let down and undervalued! Please be assured that this is not the kind of service we aim to deliver. An agent will be in contact with you to discuss your concerns.
Best regards,
The MiWay Team
Best regards,
We’re so sorry to hear that your recent service experience has left you feeling let down and undervalued! Please be assured that this is not the kind of service we aim to deliver. An agent will be in contact with you to discuss your concerns.
Best regards,
The MiWay Team
Best regards,
Thanks for the note Ben and for giving us the opportunity to set things right!
Mandisa has since been in touch to discuss your concerns in detail. She’s also explained what to expect moving forward. We urge you to give her a call should you need anything else.
Kind regards,
The MiWay Team
Best regards,
Thanks for the note Ben and for giving us the opportunity to set things right!
Mandisa has since been in touch to discuss your concerns in detail. She’s also explained what to expect moving forward. We urge you to give her a call should you need anything else.
Kind regards,
The MiWay Team
Best regards,
Sorry for the misunderstanding about the paperwork I understand now that your personel can only do there job if they receive all documents.After forwarding all paperwork Mandisa took couple of hours to sort it all out and thanks Miway for the payment and thank you for your input Mandisa.
Sorry for the misunderstanding about the paperwork I understand now that your personel can only do there job if they receive all documents.After forwarding all paperwork Mandisa took couple of hours to sort it all out and thanks Miway for the payment and thank you for your input Mandisa.
