Not Great Service from Miway Insurance

I'm extremely upset wrt my outcome of my claim. I had given a 3D tv in for a replacement and I was told I can't get a 3D tv has sinotec no longer has 3D tv's and there's other brands but the claims handler and manager refused to get me a replacement for the exact specs being 3D and they have given me a replacement for a smart TV. I DO Not CARE WHAT Brand the tv is as long as I get a 3 D tv that's what should of been awarded to me. I am not satisfied with the level of service as its not a matter what the situation is the least yourl could of did is award me the same type of tv and I don't care the pricing. I'm waiting for someone to call me and resolve my issue and was sent a mail stating one of url freedom fighters was supposed to call me in 8 hours but nothing so what is going on do url want to call me when I'm not available as I work for a living group which is not on!!! Customer service with Miway is very poor and that's how url loose customers... My claim number is C976730 I will expect a call urgently to try an resolve my issue...