Not getting what I pay for

<p>Past few experiences with Miway have been most disappointing. When I put a claim in for damage to my car door that was caused while I was in the shops (returning to my vehicle I found that someone had bumped into the passenger door), the excess Miway charged was exhorbitant, and over what my policy document states.<br /><br />When I phoned the MiHelp service to arrange for my broken down vehicle to be towed from Hatfield (Pretoria) to Midrand, I was informed by operative Tabogo Thebehadi that the range limit for mechanical breakdowns is 40km, and that anything over this distance would be for my own account. Once again, this deviates from my policy document, which places the limit at a cost of R4 000 / 3 incidents a year. (Still waiting for Tabogo to "get back to me" after "speaking to his manager".)<br /><br />It seems I'll have to move back to Outsurance or find an alternative insurer, because there's no sense in using a service provider which a) makes it so difficult to claim, and 2) changes the rules and regulations as they see fit despite the policy document that we as service provider and client have agreed upon. Miway is defintely not my way.</p>