Not doing anything and closed my case

I have never had anything bad to say about MiWay, I referred multiple people to you that are also insured through you now. I was in an accident on Friday 30 October where someone drove into me, I sent the pictures, details and case number to you, I received a phone call yesterday finally only to be informed that the repairs to my vehicle is less than my excess and I asked but the accident was not my fault so what do I do only to be told give my details to the other person who caused the accident so they can put it through their insurance, I tried that and he is not going to do it. Explain how can a damage assessment be done on my vehicle using only photos? there could be damage that I am not aware of, its my insurance company's job to have me as a happy client and get the other parties insurance involved to resolve this, There was no mention to what my damage was or to what my excess is as I also don't know. My must I pay for something that I don't receive anything in return, very fast to take my money but after that no service at all, I am not going to let this go, next stop will be the news papers and lawyers if you don't resolve this, I am in fact paying for this service.