Not Comprehensive

I have been with Miway insurance for more than 5 years using comprehensive cover and never claimed on anything. On the 6 December 2021 my car was jammed while I was attending my child prize giving in the evening. By luck my Hilux DG6 was not ****** but my desktop (imac) worth R20 000 was ****** and my canopy lock was tempered with but they failed to open it. When I claimed for the loss a lady by the name of Lerato Komako (miway agent) told me immediately that miway is not going to pay for the theft. I insisted that we proceed with the claimed. After 4 day she returned and said my claim is approved but it is only R1350 and I have to pay R650 access. My canopy lock was ignored during the claim. I was shocked and never wanted to argue with Lerato because of her attitude, it was a pointless exercise because from day one she took a decision that they will not payment and I feel like she persuade it. It is very sad because I have insured 3 vehicle with Miway. Secondly I'm a student at Unisa that personal desktop was my tool. I'm going to shop around for a better insure and take the matter to the ombudsman but will try to first get a senior person from miway to get involved before taking any further steps.