RM
Ramatsimele M

1 reviews | Active since Feb 2021

10 Mar 2021, 12:19

Not caring insurance of the life time

The insurance doesn't care about helping customers but only cares about profit made out of costumers. They do anything thing so that they don't pay claim based on assumption. They told me that they sent an expert to the area where accident occurred and the expert discovered that the care was driving 114 km and which is different from what they told me previously. And that expert claimed to be sent to where accident was occurred was after three to four weeks of accident the was no vehicle on accident location that time. The car was already at SMD, those people are not wealthy to be trust they only cars about sensitive they do out of their costumers. They don't value their costumers no honesty and transparency to their costumers

0
Replies (3)
MiWay Insurance
MiWay Insurance's reply10 Mar 2021, 12:38
Official
We assure you that it is never our intention to upset you in any way. We have passed your feedback on to the right team, who will get back to you with proper feedback and see how we can sort this out. In the meantime, please accept our apologies for the frustration and inconvenience you have experienced. 
 
Best regards,
The MiWay Team
 
RM
Ramatsimele M's update10 Mar 2021, 13:42
Reviewer Update
As always
MiWay Insurance
MiWay Insurance's reply10 Mar 2021, 17:19
Official
We've heard back from our disputes team and unfortunately as this has been referred to the Ombudsman for Short-term insurance, we are unable to assist. Please refer any further queries you have, directly to them. Thanks!

Best regards,
The MiWay Team