DN
Derolin N

1 reviews | Active since May 2017

05 Jul 2018, 10:24

Not being treated fairly

I have been a customer of Miway for 10 years now, and i submitted my 1st ever claim last year, now when it comes to premium increase time, they are increasing the premium by almost 40% of what I am currently paying. Miway took my money for 10 year, and now when i put 1 claim last year, suddenly now i have to suffer. This is not customer service.

0
Replies (2)
MiWay Insurance
MiWay Insurance's reply05 Jul 2018, 10:29
Official

We're truly sorry to hear that you are not happy with the changes made to your policy. An agent will be in contact with you shortly to discuss your concerns.

Kind regards,
The MiWay Team

MiWay Insurance
MiWay Insurance's reply02 Aug 2018, 11:38
Official

We’re so sorry to hear that you’re unhappy with the annual policy! Poeletso has since called to update your policy to better suit your needs - we urge you to let us know if you need help with anything else!

Kind regards,
The MiWay Team