Not adhering to promises and poor representation

<p>I was involved in an accident on the 18th of December 2016 and my claim was only approved on the 17th January 2017. What startles me is that after this, they still wanted to validate the claim all over again. To date, they have not settled the third party.</p> <p>I was promised that the third party and I would receive feedback today, 08 February 2017 but still no response. I was also told that they would represent me by their legal department to the third party and I should notify them of any communication from third party.</p> <p>I struggle to get help from the staff which was allocated my case.</p> <p>The third party is currently threatening me and whenever I request MiWay's legal department to contact the third party telephonically, nothing is been done. Bear in mind that this is not the first time I requested them to contact the third party by telephone as the third party has no confidence that they would be settled.</p> <p>As a client who kept their account up to date and had comprehensive cover I am very much disappointed with MiWay.</p>