Not accepting insurance qoutation

I spoke to Shaun from the call centre regarding the R1000 promotion from Miway, I read all the terms and condutions and his supervisor said that we qualify for the promotions, according to the terms and conditions you need to supply a comprehensive quotation for your current insurance company wich I did mail it to Shaun, no were in you terms say you only accept certain insurance companies, now we receive a mail from Miway saying our quote was not accepted, According to me that is a breach of your terms and conditions on your web site, No one of Miway can even phone you to tell you what the problem was but only a survey mail. If this is how you do this promotions Miway must stop advertising it.