Not a happy client

Although I was happy with how I was attended to when I was reporting an incident. As time went on, I was not happy, I have questions that are not properly answered. To date I am still waiting for the outcome on my concerns/claim whilst my car is still not fixed. So far I would not advise anyone to take MiWay. At first I am told I will have to pay an access of R5100, suddenly this changes, and the amount doubles/tripples, bases for this are still not clarified. They even told me that they will fix the car with the second hand parts. Should I not hear from MiWay by Monday the 11th March 2019, I will have no choice but to take thus further.