Not a great start to a MiWay experience

And here I was thinking I was going to be impressed by MiWay's impeccable service only to be disappointed. I decided to change my insurance three days ago just before the debit order was going to go off. The MiWay consultant Jacqueline ensured me that I would not be debited for both insurers. She even helped me cancel my current insurance. Between the Compare consultant and Jacqueline, I thought everything was running smoothly. I confirmed multiple times that my debit order would only go off in January and they both agreed. Low and behold. I wake up this morning with a debit order from MiWay and my current insurer. This is unacceptable and something I cannot afford! I'm a stay at home mom who only works part time. I'm honestly devasted. I feel ******!