Nonsense Service

I am extremely ****ed off by the service you offer your clients in their time of need, no sense of urgency whatsoever, I logged a claim on Friday for my Tyre, I called and I spoke to a consultant called Nhlanhla in the claims department who assured me that after sending the pictures required he will update me on the status of the claim, Sunday afternoon I receive an sms stating I have not sent the pictures, I resend the pictures on email to Nhlanhla no acknowledgement from him at all Monday Buhle calls me telling me I need to send more pictures firstly the stupid Nhlanhla failed to even inform me how the pictures should be, cool i send the pictures Buhle tells me she will call me back with the status of the claim, guess what i had to call them again to ask about the status of the claim with no clear answer i was told they will call me back as the claims consultants are busy, at 4pm my phone rings once its them then they hang up and I got an sms that they are unable to reach me, I call them back spoke to Zakariya he tells me he is unable to open the status report Nhlanhla will be the one who will call me and read it to me, that Nhlanhla only spoke to me on Friday never even responded to any of my emails,

that time I cant use my car, I need to drop off my kids at school in the morning but hey Miway is just taking its own time to process my claim, 4 days no assistance with my claim if this is how you treat your clients, please cancel my policy.. you are ****en useless and don't value your clients.