Non Reward

I have been with Miway Insurance for 3 years now and they are currently NOT doing it my way. In their marketing strategies the promise to pay you back an average of your premiums over time, if you meet certain of their criteria, including paying all your premiums on time. With January being so tough, I thought it was time for me to cash-in but I was told by their call centre agent that due to the fact that of my 36 installments I had late-paid one premium by a few days and as a result, I was not going to get cash back. This is besides the fact that they had noted on their side at the time that the late payment had occurred due to their failure to update my banking details which I had sent to them on time.