FW
Fabian W
1 reviews | Active since Mar 2013
31 May 2024, 15:30
Non - Responsiveness to Claims Enquiries
Since 6 May 2024, I have struggled getting assistance from MiWay. On a daily basis I reach out and apparently my claims handler is just not getting back to me. I am just not getting the service assistance that I am requiring from this service provider.
Helpful (0)
Replies (2)0
Replies (2)
MiWay Insurance's replyOfficial
31 May 2024, 15:32It is always our intention to meet and exceed your service expectations. We’re not happy to hear about the frustration and inconvenience you’ve experienced. Please accept our sincere apologies. We have passed your concerns on to the right team, who will get back to you with proper feedback so that we can sort this out for you.
Best regards,
The MiWay Team
Best regards,
The MiWay Team
MiWay Insurance's reply31 May 2024, 15:32
Official
It is always our intention to meet and exceed your service expectations. We’re not happy to hear about the frustration and inconvenience you’ve experienced. Please accept our sincere apologies. We have passed your concerns on to the right team, who will get back to you with proper feedback so that we can sort this out for you.
Best regards,
The MiWay Team
Best regards,
The MiWay Team
FW
Fabian W's updateReviewer Update
04 Jun 2024, 17:41I would like to thank the complaints department, especially Onalenna who called me and assured me that they will attend to my enquiry and i can say indeed she did deliver.
Very helpful to resolve the matter and followed up almost daily since Friday evening.
Very helpful to resolve the matter and followed up almost daily since Friday evening.
FW
Fabian W's update04 Jun 2024, 17:41
Reviewer Update
I would like to thank the complaints department, especially Onalenna who called me and assured me that they will attend to my enquiry and i can say indeed she did deliver.
Very helpful to resolve the matter and followed up almost daily since Friday evening.
Very helpful to resolve the matter and followed up almost daily since Friday evening.