Non-responsive

I have a MiPersonal Accident and MiPlace insurance with Miway and i have been content with their service. However they requested I add Mifamily to my current policy, which I did. However we have never been able to access this product ever since. I made them aware that their App does not allow us to log in, i even sent emails to KhotsoM, who promised to speak to their technicians but to date nothing has happened, yet i am still charged monthly for this service. there's been no communication regarding the concern i raised or if the matter will be sorted. I am disappointed at this level of customer service.