OL
Ogodiseng L
1 reviews | Active since Sept 2016
15 Sept 2016, 08:54
Non-Responsive
<p>I have submitted a 3rd party claim on behalf of a friend who has no access to the internet, I was asked to submit several documents. I did that a week ago and have ZERO response from MiWay. My friend currently struggles to get to and from work, through no fault of his own! I called Miway today and I was told it is MY responsibility to follow up with them... seriously? is this what is meant by MiWAY? I am so glad I am not your client! Shocking service!</p> <p> </p> <p>Claim number 767547</p>
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Replies (2)
MiWay Insurance's replyOfficial
15 Sept 2016, 09:47Dear Ogodiseng,
Thank you for your comments and apologies for the lack of service you experienced!
We’ll get a legal advisor to get in touch to discuss your concerns.
Kind regards,
The MiWay Team
Best regards,
MiWay Insurance's reply15 Sept 2016, 09:47
Official
Dear Ogodiseng,
Thank you for your comments and apologies for the lack of service you experienced!
We’ll get a legal advisor to get in touch to discuss your concerns.
Kind regards,
The MiWay Team
Best regards,
MiWay Insurance's replyOfficial
16 Sept 2016, 14:46Good day Ogodiseng,
We’re so sorry for any inconvenienced you’ve experienced – please be assured that this is not the MiWay way!
Bianca has since called to explain that your claim against our client’s policy is dependent on our client’s claim being authorised. Please let us know if you have any other questions or if you need any further clarity!
Best regards,
The MiWay Team
Best regards,
MiWay Insurance's reply16 Sept 2016, 14:46
Official
Good day Ogodiseng,
We’re so sorry for any inconvenienced you’ve experienced – please be assured that this is not the MiWay way!
Bianca has since called to explain that your claim against our client’s policy is dependent on our client’s claim being authorised. Please let us know if you have any other questions or if you need any further clarity!
Best regards,
The MiWay Team
Best regards,