Non-response to claim submitted

I submitted a claim for a vehicle accident on the 24th of February 2016 with Miway Insurance company and ever since that period they have not called me even once as i was the only person following up on the case regarding the qoutation and everything. <br> <br> What baffles me is that i am a paying customer to the relevant insurance compny and do not understand why would they provide me with such a poor service. They are very quick when it comes to closing a client and deducting their monthly premius from my account and when it comes to their service they are very slow and do not even give you the full information when it comes to your claim.<br> <br> For future purposes, please be aware that i will not recommend anyone to this mediocre insurance company as it does not provide people with a speedy service, be it a close family member, friend or colleague.<br> <br> Thanks<br> <br> Regards <br> <br> Mpho Leseka