BP
Bashnee P
1 reviews | Active since Jul 2020
27 Jun 2023, 17:50
NON EXISTENT CLAIM SERVICE
I lodged a claim with Miway just over a month ago for an accident. My vehicle was hit on the driver's side and after the claim was approved, I have not heard from Miway. The other driver was at fault and my excess waived due to this not being my fault. Today Miway has the nerve to send me a letter saying I am over claiming. I have never claimed for an accident before. You have not bothered to contact me since. If this is not rectified I will go to the ombudsman and Miway can explain how an incident that is not my fault which they agreed to is suddenly an issue.
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Replies (2)
MiWay Insurance's replyOfficial
27 Jun 2023, 17:51We love winning when it comes to service. Our sincere apologies about the frustrations that have resulted from this! Your message is with the right team and someone will be in touch soonest to see how we can turn things around for you.
Best regards,
The MiWay Team
Best regards,
The MiWay Team
MiWay Insurance's reply27 Jun 2023, 17:51
Official
We love winning when it comes to service. Our sincere apologies about the frustrations that have resulted from this! Your message is with the right team and someone will be in touch soonest to see how we can turn things around for you.
Best regards,
The MiWay Team
Best regards,
The MiWay Team
BP
Bashnee P's updateReviewer Update
29 Jun 2023, 20:19So much for the right team turning things around. When is someone going to contact me? It is very easy to have a standard response as if you have tried to immediately assist your customers.
BP
Bashnee P's update29 Jun 2023, 20:19
Reviewer Update
So much for the right team turning things around. When is someone going to contact me? It is very easy to have a standard response as if you have tried to immediately assist your customers.