FDdK
Francis Dudley de Klerk

1 reviews | Active since Aug 2011

23 Sept 2015, 10:32

Non Clients get all the attention

Its funny to me how, when you are an existing client and you send those 'Call me Back' messages on the website and/or ask to be phoned back on the voice prompts when phoning Miway, they either not call you at all or call you two days later. <br> BUT fill in the same thing and select the option to be quoted on car insurance... behold the phone rings not even two minutes later.<br> <br> I also find it pretty stupid how when they do call, and you are not able to talk, after asking them to call you back in an hour no one does. You just receive an sms saying that you should call them back.<br> <br> Thank you for being so great with your current clients and not paying more attention on getting new clients. Because that right there is good client relations Miway. Well done!<br> (that is sarcasm if you did not get it... just like you seem to not get client relations)

0
Replies (1)
MiWay Insurance
MiWay Insurance's reply23 Sept 2015, 16:22
Official
Hello Francis Dudley,

Please accept our sincere apology for not getting things right initially and for any hassles we have caused you. Busi has been in touch to update and assist you with your policy. Thank you for giving us another chance to make things right.

Please let us know if you need help with anything else!

Kind regards,
The MiWay Team