Nomsa Mokoena: rude and unprofessional consultant

I would like to complain about the service that we received from a MiWay consultant, Nomsa Mokoena. My husband was raising a genuine concern about why our premium was increased, after just 1 month of having a reduced premium because we are primarily working from home. We did not even get to enjoy having a reduced premium, then you are back with 'premium annual review'. Really? Other insurers are offering their valued customers 25% off their premium, you are increasing premiums.

Then worst of all, as we are trying to raise our concerns, we have to deal with your consultant's rudeness. I'm extremely disappointed, that's why I warned my husband about MiWay, their customer service is one of the worst I've ever experienced. I know first hand how all they want is money and more money, no matter that we had no claims, they just kept increasing.

But anyways, since he didn't listen to me, I would like to lay a complaint against Nomsa Mokoena. I am very dissatisfied about how she just left our conversation. And please don't tell me that it was a mistake, it definitely was not. It was deliberate, rude and very unprofessional!