RL
Ryan L

1 reviews | Active since Aug 2014

27 Jul 2015, 12:27

Nodrive with Wedrive

On Saturday for the first time I decided to make use of the Miway Wedrive. I went through the terms and conditions/FAQ to make sure I understood. On the page I received from Miway it says on the policy that you have to call 60 to 90 minutes before your pick up time or before 17H00 if there is a public event or public holiday. Well there was no public event or holiday so I called at 23:51 to make a booking only to be told the earliest they could come pick me up is at 3am. That's about two to three times longer than what the policy stipulated and I made it known that I'm not happy about it to which the guy said he can't do anything about it as they're very busy so that's the earliest he can come fetch me. In the end I decided to make other plans and paid someone R300 to come pick me up as I did not want to drive under the influence of alcohol. I eventually got home just after 1am and was asleep before 1:30am, now imagine I had to wait until 3am for them to come pick me up? I'm honestly not impressed by this service and clearly it does not state that in the policy. Whether or not I plan on making use of this service again remains questionable because it's pretty bad. Ref: NC-53CK-01

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Replies (1)
MiWay Insurance
MiWay Insurance's reply29 Jul 2015, 17:17
Official
Hello rleggett,

We need to sincerely apologise for the lack of service you experienced from our service providers - this is not on!

Riette called to discuss what happened and she has also explained that we'll be refunding you the amount you spent. Please don't hesitate to give us a call if you need any further assistance!

Kind regards,
The MiWay Team