QM
Queen M

1 reviews | Active since Feb 2021

26 Feb 2021, 15:10

Nobantu Mpeta

Dear Miway

I had two claims this month. One was for my ****** iPad and the other one was for my damaged phone. I called Miway and lodged my two claims with Nobantu Mpeta. She informed me that she was working from home. I was a bit deterred thinking that my claims were going to take long to be attended to due to her working environment. Oh boy, oh boy, was I wrong. Nobantu takes her work so serious. She attended to my claims speedily and updated me on what was happening, what was needed. Within a week my phone claim was closed. The following week, my iPad claim has been closed. It took longer because MTN couldn't block the original number of the iPad as it has already been allocated to someone else. Nobantu contacted iPad for other ways to block it and iStore managed to block it. As I am speaking, my iPad claim has also been closed.

Thanks Nobantu for swiftness. You made my life easier. Please continue doing the same for others.

Regards Queen Malwane

0
Replies (1)
MiWay Insurance
MiWay Insurance's reply26 Feb 2021, 16:41
Official
This is such a fantastic compliment and exactly the kind of feedback that we strive for. It’s so nice to hear that Nobantu is as enthusiastic about delivering awesome service as she is, and we’re so lucky to have her on our team. We’ll definitely pass on your wonderful compliment! 
 
Best regards,
The MiWay Team