NO WAY MiWay, YOUR SERVICE IS PATHETIC

Over a month ago, on 1 February 2024, a MiWay client collided with my stationary vehicle, causing visible damage to my bumper on the rear left-hand side. An Accident Report was filed at the nearest Police Station and because neglect was proven to be 100% on the MiWay client, I decided to submit a third-party claim with MiWay. Over the last couple of weeks, I have cooperated in trying to meet their list of requirements by sending pictures, the quotes, and the Mi Way Liability Claim Form, amongst a long list of other requirements. What I find rather disappointing as a third-party claimant and prospective client is the following: MiWay has no decent timelines or SLA that governs its operations. It cannot be that one is told that they work on a “first in / first out basis” for almost everything! I’ve had to wait for them to assess the damage as they allegedly work on this first-in / first-out basis. I then had to fight them to conclude the assessment and share the findings. To later be issued an offer for the repairs and still be told that my matter WILL ONCE AGAIN be handled on a “ first in / first out basis”. To make matters worse the MiWay rep that has handled my claim (Ref No: C***) unless forced to, has done little to manage my expectations and when she has, she’s been rather condescending and handled the matter as though she is doing me a favour and not providing a service. After exercising much patience and restraint in having this matter resolved I am not happy with MiWay as a third party claimant. Moreover, given this experience, I would NEVER CONSIDER THEM as an Insurance Provider. If third-party claimants are subjected to such pathetic service levels I would hate to be an actual client!!!