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MakaUyanda M

1 reviews | Active since May 2020

16 May 2020, 14:15

No Way Miway

I'm so disappointed. I've been loyal to Miway for 8 years and they've let me down twice in 7 months.

In October last year someone drove into my parked car and damaged my bonnet and licence plate. I reported the incident to Miway and they have done nothing to help fix my car.

Three weeks ago my car broke down while on the road. It was late in the afternoon and I was fortunate enough to be offered a towing back home where it was safe. I asked Miway to help with a towing to a workshop to get my car fixed and I was told that they do not tow from home. A simple towing guys. Come on.

Oh another thing. I received countless messages saying I would see a reduction in premium during the lockdown. Instead I've seen an increase. I'm paying over a R1000 a month for a car that is now valued at less than R45000.

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Replies (1)
MiWay Insurance
MiWay Insurance's reply16 May 2020, 18:06
Official
We’re so sorry to hear that your recent experience with us has not been up to standard and we assure you that this is not the level of service that we aim to deliver! Your feedback has been passed on to the right team and someone will be in touch soon to turn this around. In the meantime, please accept our apologies for the frustration and inconvenience you have experienced.  Best regards,
The MiWay Team