pA
paul A

1 reviews | Active since Jul 2012

02 Apr 2017, 13:33

No vehicle and still paying premiums

<p>I have been with Miway for years and never actually claimed on minor issues so this is technically my first claim in 4 years. My car was written off 3 weeks ago and i have had no communication regarding settlement amount or how long it might take and in the meanwhile i sit without a vehicle. On top of not knowing when i will be paid out for my vehicle today my premium was debited.... So i pay my premiums for years until my first claim after which i am without a vehicle for who knows how long and then still pay more premiums on a car i dont have... The only contact i have had is by an investigator who has asked me everything about what i eat and the clothes i wear. I refuse to speak to Kevin Swanepool any further until i find out what is going on. I am being treated like a ******** and being interogated. I pay insurance for a reason... Peace of mind, which i am not getting. This has beenthe most stressful situation to deal with and Miway has done nothing to releive me.</p>

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Replies (2)
MiWay Insurance
MiWay Insurance's reply03 Apr 2017, 07:57
Official

We really value your feedback and please accept our apology for the let-down. We have passed your message on and your claims handler will be in touch.


Best regards,
The MiWay Team

MiWay Insurance
MiWay Insurance's reply03 Apr 2017, 16:04
Official

Thank you for comment and the opportunity given to have a look at what happened.

Mark has since been in touch to discuss your concerns, he explained the claims process and what to expect moving forward! We’ll keep you in the loop forward, and we urge you to give us a call if you need anything else in the interim.


Kind regards,
The MiWay Team