No value for money

Hello Peter! Would like to complain about my family experience. My mother has insured her house with Miway. Recently the house caught fire and they're giving her hard time with the claim. They have been disputing her claim since before 15th of this month, of which she added contents seen by an assessor. She can't even clean the house properly as they come up with new stories every day. Imagine if the whole house had caught fire she be without house and miway playing hide and sick