HQ
Hlonepho Q
1 reviews | Active since Dec 2020
22 Dec 2020, 14:40
No value for money
My Dad was suddenly told that he is not covered for hijack and theft and though he told your call centre agents he has the original certificate from cartrack in his hands no one listens to that. He requested numerous callbacks but no one bothered to call him back. Why is he even still paying the full premium if he suddenly does not have cover for certain things? Will this be resolved or should we go to the ombudsman?
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MiWay Insurance's replyOfficial
22 Dec 2020, 14:48We assure you that it is never our intention to upset you in any way. We have passed your feedback on to the right team, who will get back to you with proper feedback and see how we can sort this out. In the meantime, please accept our apologies for the frustration and inconvenience you have experienced. Best regards,
The MiWay Team
The MiWay Team
MiWay Insurance's reply22 Dec 2020, 14:48
Official
We assure you that it is never our intention to upset you in any way. We have passed your feedback on to the right team, who will get back to you with proper feedback and see how we can sort this out. In the meantime, please accept our apologies for the frustration and inconvenience you have experienced. Best regards,
The MiWay Team
The MiWay Team