No Update No Response!!!

Good day. To whom it may concern. I was hijacked on the 4th of March 2016 and had to submit a claim. I did so hand was helped by Lindy Ndlovu, which at the time was very helpful......this did not seem to last as i constantly need to phone for a follow up and send emails i was requested to submit documents verbally after being told i was requested by email which was not true and proved to Lindy. it has now been 38 days since my claim was submitted and i had to follow up more than 5 times i have sent emails requesting a follow up or information on the claim left voicemail and tried my utmost best to get hold of someone that can assist me. This is ridiculous what am i paying for??? Please get back to me with this request. My claim number is C***.