NO "TCF" -NO FOLLOW-UPS AFTER THEY AUTHORIZED

I had an accident on the 16th August 2017. The insurance (MWAY) first advised me that the car has been towed to Reflex panel beaters for an assessment, until when I received a call from my tracker advising me that my vehicle is at Roodepoort. The insurance authorized the claim on 22 August and they advised me that they will take the car to Renew-It panel beaters in Edenvale. They then transferred the vehicle after 3-4 days days when I advised them that my vehicle is still in Roodepoort (AND WHY AREN'T THEY ATTENDING TO MY MATTER SPEEDINGLY). The claims advisor by the name of Nkele Molele failed to give me any follow up's on the vehicle status. On certain times, she advised that she will give me a follow up call on my vehicle and she failed to do that SEVERAL TIMES!!! NOT GOOD

I am the one who always needs to make follow- ups with the Panel beaters (which are my insurance client's). Miway does THEIR THINGS ON THEIR WAY once they authorised the claim, you will never hear from them!!

Until now, my vehicle has not been fixed as yet. the panel beaters told me directly (upon my request) that "THEY ARE WAITING FOR PARTS"

I am on the verge of cancelling my insurance due to the lack of care and speedy repairs on my vehicle. As a form of courtesy, they are suppose to (at the least) provide me with a courtesy car. The turn around time to repair the vehicle on the assessor's report is 7 days. This is from the 22 August when they authorized the reparations.

THEY STILL HAVE NOT COMMENCED WITH THE VEHICLE.

TOTALLY-TOTALLY NOT SATISFIED.

my claim number: C878400