No Solution & No Contact to Claims!

I've been with MiWay for 2 years now, insuring my household, car, jewellery and electronics with them. I've been happy with their service - until actually needing to make a claim on a device insured with them!

A few months back I dropped an iPhone I had insured with them, and claimed to have the screen fixed. I was advised only their preferred service provider - Device Doctor in Bryanston - could repair the phone if I wanted to claim the repair. I sent my phone in, and received with repaired screen, but quickly realised that the microphone was damaged to the point which I could not use the phone anymore (which I use for work and personal purposes). I received a full diagnostics report from the iStore, which confirmed the further damage to the phone and confirmed that the cost to repair would be more than the amount for which I've insured the phone, and it is recommended to pay out this amount rather than repair the damaged device. I emailed this report and my claim on the value of the device to Miway on 11 December 2019. Since then, I have received very little contact from MiWay, and have been sent in circles between them and Device Doctor. It's been near impossible to reach the MiWay team and almost 2 months have passed since my first email regarding this claim! I've had to borrow a phone for work and personal purposes, which has now gone faulty, so I am truly without a working phone and still not receiving any contact or assistance from MiWay! Highly disappointed in this service! I wouldn't recommend this insurance provider if you ever plan to claim!