No Smart policy cover, no communication

My Smart policy is never seen as legitimate by the Miway provider. This is the second time this has happened. Sort out your provider. I've had this cover for many, many years. And for the second time I have to wait for your provider to recognise me as a client. The same as the last time I tried to claim from my Smart policy. And now Miway is simply not replying to my emails when I enquire. Shocking service.