no sick bag on claim

<p>My mother had a car accident about a week ago. Miway powed my car and we have never from miway ever since. i have called countless times and i am told that the consultant holding the claim is waiting for the damage report. she has been waiting for this report for over a week now. How difficult can it be to get the report? it seems shes not handling this matter as an urgent matter. she does'nt call or send any form of communication, do we need to go to the ombudsman in other for this clsaim to be proccessed. </p>