AE
Alexander E

1 reviews | Active since Apr 2018

07 Jun 2022, 01:01

No service No payment

I have been with Mi Way for a long time now and I have never put in any claims. They increased my premium last year. The previous month I missed a payment due to not having funds in my bank account. I received a text message from Mi Way stating that I am not covered for that month the reason being I didn't pay. Beginning of this month I paid and thereafter they took another payment? For what because I was not covered for the month which I didn't pay?! How can you take money for a service which has not been rendered? Pathetic, im seriously thinking of cancelling with Mi Way because im sure when you do claim they will have a lot of excuses...

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Replies (1)
MiWay Insurance
MiWay Insurance's reply07 Jun 2022, 09:48
Official
It is always our intention to meet and exceed your service expectations. We’re not happy to hear about the frustration and inconvenience you’ve experienced. Please accept our sincere apologies. We have passed your concerns on to the right team, who will get back to you with proper feedback so that we can sort this out for you. 
 
Best regards,
The MiWay Team