No Service From MiWay

I was involved in a fender bender on 14 December 2020. I've claimed and I received a quote from MiWay, to which I responded that I'd prefer taking my vehicle to a panel beater in order for them to assess the damage, as their assessor, assessed it from Centurion. I received a quote from the panel beater and I sent it to MiWay on 1 February 2021. I never heard anything from them until I called them on 22 February 2021 and asked why has no one contacted me regarding my quote. First, the operator could not find my claim. Operator eventually found it and asked that I send the quote again, which I did. I then receive a phone call from their legal department on 24 February 2021 and I'm being asked if anyone has contacted me as yet to which I rep**** no. The operator then said she'll have someone call me back. No one called me back. I then placed a call today, 5 March 2021, and requested a call back. No one called me, but I received a sms stating that they could not get hold me. So, in conclusion, MiWay was great in signing clients, customer service top notch, but when it comes to the claiming process, they ignore you. I regret signing up with MiWay and should've taken that offer from Naked Insurance as their premiums and excess worked out better than MiWay's, but I stayed with MiWay because of their customer service, which has apparently fallen away.