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Ruan A
1 reviews | Active since May 2012
11 Feb 2025, 11:43
No service at MiWay Insurance
I submitted a claim to MiWay on 22 January '25 and it was eventually approved. Since then I have been waiting for the payout to myself and for further information on when the affected item will be collected by the relevant agency. Today is the 11th of February '25. My emails to the consultant are going unanswered, I have contacted two consultants, raised a complaint on their website and had a telephonic acknowledgement of said complaint on the 4th of February '25 with a third consultant - who advised that she will get back to me the following day as everyone had left the office on that day. I am still waiting for THAT call. Can someone sort this out ASAP.
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Replies (2)
MiWay Insurance's replyOfficial
11 Feb 2025, 11:44It is always our intention to meet and exceed your service expectations. We’re not happy to hear about the frustration and inconvenience you’ve experienced. Please accept our sincere apologies. We have passed your concerns on to the right team, who will get back to you with proper feedback so that we can sort this out for you.
Best regards,
The MiWay Team
Best regards,
The MiWay Team
MiWay Insurance's reply11 Feb 2025, 11:44
Official
It is always our intention to meet and exceed your service expectations. We’re not happy to hear about the frustration and inconvenience you’ve experienced. Please accept our sincere apologies. We have passed your concerns on to the right team, who will get back to you with proper feedback so that we can sort this out for you.
Best regards,
The MiWay Team
Best regards,
The MiWay Team
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Ruan A's updateReviewer Update
11 Feb 2025, 11:47Let's see what happens here and how long this is going to take. I have raised a complaint with National Financial Ombud Scheme as well - ***. Acknowledgement of a complaint withing a minute on Hellopeter is not Service Delivery.
RA
Ruan A's update11 Feb 2025, 11:47
Reviewer Update
Let's see what happens here and how long this is going to take. I have raised a complaint with National Financial Ombud Scheme as well - ***. Acknowledgement of a complaint withing a minute on Hellopeter is not Service Delivery.