No service at all

My nephew bumped my car while he was reversing and the rear right light was damaged together with a bumper. I report that soon after it happened and the guy whom I spoke with told me that he is working from home so I must report it at the police station and call again on 03/08/2020 because it happened on 01/08/2020. Then I called again on 03/08/2020 and I spoke to the other lady she then said my nephew must go and get an affidavit from the police station, photos, copy of a driver's license and his copy of ID. I gave her my nephew's contact number. She said she will contact my nephew so that the accident can be registered since then I heard nothing after 3 weeks of waiting then I decided to terminate my contract with MiWay. What surprised me is that they deducted again the premium on 25th of August for what I don't know. I don't need their service anymore I will fix it myself. The money that they have already deducted I am going to request bank to reverse it because it's unfair.